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Welcome to BF-Beauty.com - one of the largest beauty and nail product suppliers in the world! Register now and earn 20 cash credit points for your purchase here!! We welcome buyers all over the world!!            We welcome payment through PayPal and other payment methods! Shop securely with us!!           Full Buyer Protections -- 1-year warranty for all electrical machines & 30-days satisfaction guarantee for BF-Beauty customers!!

Full Buyer Protections for BF-Beauty.com customers!
 Date: 15 February, 2009

1-Year Warranty for all Electrical Machines*

   We provide one year warranty on all the electrical machines* sold from BF-Beauty.com. Count from the date that we receive your payment, if there is any problem with the electrical machines sold from us within one year, just send it back to us and we will repair for you. If the machine can't be repaired, we will send a new one for you.

   To facilitate the return procedure, please email us before returning item and then send back item with the following:

Name & address
E-mail address
Invoice Number / Item Number
Reason for return

    Please note the any postage costs incurred for returning items will be at the buyers' expenses.

* Electrical Machines means all electrical appliances that connect to electrical power supplies, which includes electric nail art drills, UV curing lamps, dust suction collectors, etc.

* This warranty service is exclusively offered to BF-Beauty.com customers and only applicable to machines purchased at BF-Beauty.com web site.

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30-Day Satisfaction Guarantee

    We guarantee full money back refund if you are dissatisfied with the product. You may return products sold by BF-Beauty.com in original conditions no more than 30 days of receipt of your order (based on our delivery record), and upon pre-approval of BF-Beauty.com.

    Please notify us before you return the items and we will provide shipping details. Notification MUST be made within 30 days of receipt. Items must be returned in original condition. We regret we cannot offer a refund once the product has been used(except machines with warranty).

To facilitate the return procedure, please send back with the following:

Name & address
E-mail address
Invoice Number / Item Number
Reason for return

    If you change your mind about the order, you would have to ship the product back to us at your own cost, the product has to be in a un-used condition. Once we receive it back we will give you a FULL refund of your money (including item price & shipping fee). Please note that the e-Voucher & cash points cannot be refunded as cash. 

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Eye Shadow Protection Scheme

    BF-Beauty.com cares about customers’ satisfaction and would make sure every customer receive their items without problems. We double check all eyeshadows and make sure they are in perfect conditions before sending out. We also protect the eyeshadows with layers of protective bubbles. However, we cannot avoid damage during delivery procedures.

 

    If customers find that over 5% of eyeshadow palettes broken when they received them**, customers can provide pictures for the broken eyeshadow, and pay US$6.00 (or equivalent in other currencies) for administration fee, then we will send a new eyeshadow as replacement. Customers no need to send back the item to save the postage costs.

 

 

** Notification must be made within 30 days of receipt (base on our delivery record). Please email the photos with the following:

Name
E-mail address
Invoice Number / Item Number 

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Refund

    Please note that before providing a refund, the returned product we will first verify its condition. All non-returnable items will neither refund nor exchange (Please refer to below).  We'll notify you via email of your refund once we've received and processed the returned product. Refund will be in the same form of payment originally used for purchase.

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Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than 30 days after receipt (except machines with warranty).
  • Any product that has been opened or used.
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any free gift product and samples.

In the event of dispute, BF-Beauty.com's decision shall be final and onclusive.

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